HubSpot Inc. (NYSE:HUBS) is one of the best enterprise software stocks to buy according to analysts. On September 4, HubSpot announced an expanded app partnership with Talkdesk Inc., which includes new investments by Talkdesk in the HubSpot App Partner Program. The collaboration brings an advanced contact center integration to the HubSpot platform via the HubSpot App Marketplace.
The expanded partnership offers sales and service teams a unified workspace within HubSpot, the customer platform for scaling companies, which connects every customer interaction, insight, and workflow. The Talkdesk app, powered by Talkdesk Customer Experience Automation/CXA and offering industry-leading AI and omnichannel capabilities, is designed to combat inefficiencies like toggling between disconnected systems, duplicated data entry, and slow response times.
Within HubSpot, the integration allows teams to: automatically log activity for calls, SMS, WhatsApp, and IVR activity in HubSpot activity feeds; connect conversations by associating customer interactions with relevant HubSpot objects; create proactive customer experiences by automating follow-ups and workflows based on rich call metadata and custom fields; and gain full visibility by accessing Talkdesk Conversations, AI Copilot, and CX Analytics dashboards directly inside the HubSpot workspace.
HubSpot Inc. (NYSE:HUBS) provides a cloud-based customer relationship management/CRM platform for businesses in the Americas, Europe, and the Asia Pacific.
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Disclosure: None. This article is originally published at Insider Monkey.
